Meet Our Team

West Hill Branch

West Hill Management Team

Andrew Parker

Bio coming soon.

Alana Arcia, RVT, CPACM

Managing Director, Branch Manager

Alana’s journey with Parker Pet Care began at the remarkable age of 15. While still in high school, she worked part-time across several departments, including animal care, the front office, and grooming. After graduating, Alana pursued post-secondary education and gained additional experience working in veterinary clinics throughout the Greater Toronto Area. She returned to Parker Pet Care in 2011, bringing with her a strong foundation of clinical knowledge and hands-on experience.

Since her return, Alana has played an integral role in elevating the standards of care at Parker Pet Care. Drawing from her diverse background and formal training, she has contributed significantly to the development and refinement of staff protocols, procedures, and operational policies. Her passion for leadership and team development has made her a key figure in ensuring the highest quality of care for both animals and staff alike.

While Alana occasionally works in the front offices at both locations, she primarily collaborates with the management team to strengthen operations, drive innovation, and uphold excellence across all areas of the business.

In 2022, Alana graduated from Sheridan College and successfully completed the Veterinary Technician National Examination (VTNE) to become a Registered Veterinary Technician (RVT). That same year, she achieved the prestigious CPACM (Certified Professional Animal Care Manager) designation—an elite credential held by only two other professionals in the industry.

Although Alana has spent the majority of her career at our North York branch, she now divides her time between both the North York and West Hill locations. This allows her to share the extensive knowledge, experience, and best practices she has cultivated at North York with the West Hill team, fostering consistency and excellence across both branches.

Alana shares her life with her husband Rick, their three children, and their two beloved Chihuahuas, Scooby and Rocco.

Jade LeFort, CPDT-KA

Assistant Branch Manager, Director of Training

Jade has been a valued member of the Parker Pet Care team since 2019. She initially joined the company on a part-time basis while completing her Bachelor of Science degree in Wildlife Biology and Conservation at the University of Guelph. During this time, she developed a strong passion for animal behaviour and behavioural science, which naturally guided her career path within our organization.

Jade began her journey in dog training at our North York location, where she quickly distinguished herself through her dedication and aptitude. She later returned to her home branch in West Hill, continuing to expand her expertise and leadership in the field.

In 2023, Jade earned her CPDT-KA (Certified Professional Dog Trainer – Knowledge Assessed) credential, a respected certification within the industry. Since then, she has remained committed to professional growth, currently working toward becoming a Certified Canine Behaviour Specialist through continued education and supervised experience.

Today, Jade holds the dual role of Director of Training and Assistant Branch Manager at our West Hill location. Her leadership, knowledge, and passion for canine behaviour are an integral part of our team.

Outside of work, Jade enjoys life with her recently adopted rescue puppy, Archie.

Client Care Team

We offer a range of exceptional services designed to shape your vision and create unique experiences that stand out.

Allison Majelan

Allison, affectionately known as Ally, joined the Parker Pet Care team in 2022. She began her journey as an Animal Care Attendant, where her dedication, attention to detail, and compassion for animals quickly stood out. Her strong work ethic and leadership qualities led to her promotion as Supervisor of our Animal Care Building.

In recent months, Ally has expressed a keen interest in expanding her role by getting to know our clients personally, complementing the meaningful connections she has already formed with their pets. Her approachable nature and genuine care help strengthen the bond between our team and the families we serve.

Outside of work, Ally enjoys life with her beloved dog, Sage.

Erin McDonald

Erin joined the Parker Pet Care team in 2024, bringing with her a solid background in animal grooming from her previous experience as a professional dog groomer. Her positive, upbeat attitude and vibrant energy have made her a delightful addition to our front office team, where her warm presence is appreciated by both clients and colleagues alike.

Erin is passionate about creating welcoming experiences for pet families and contributes to a supportive and cheerful environment every day.

Outside of work, Erin enjoys life with her husband, her dog Finnegan, and her two cats, Mariposa and Rory.

Kaitlyn Kelly

Kaitlyn became a member of the Parker Pet Care team in 2024, bringing with her a warm and approachable presence that instantly resonates with both clients and their pets. With a strong background in customer service, Kaitlyn combines her people skills with a deep-rooted passion for animals.

Driven by her love for canine companionship, Kaitlyn has a special interest in animal behaviour and aspires to pursue formal education in the field. She is particularly drawn to understanding and supporting dogs through behavioural science.

At home, Kaitlyn enjoys the company of her two beloved dogs: Kumo, a Bichon Frise mix, and Hennessey, a gentle Mastiff mix.

Sloane Stephenson

Sloane joined the Parker Pet Care team in the fall of 2024, bringing with her valuable experience from roles at the Toronto Zoo and Global Pet Foods. Her background in animal care and customer service provided the perfect foundation for her transition into a Client Care role with us.

Known for her vibrant personality and infectious enthusiasm, Sloane has quickly become a beloved member of our team. She is a passionate and fearless advocate for animals, consistently ensuring that our policies and procedures are followed to uphold the highest standards of care and service.

Outside of work, Sloane shares her life with her two cherished dogs, Lola and Lenny.

Animal Care Team

We offer a range of exceptional services designed to shape your vision and create unique experiences that stand out.

Cameron Hunt

Cameron joined the Parker Pet Care team in 2022, bringing with him nearly a decade of experience in the animal care industry, including time spent working in a veterinary office. His extensive background and sharp attention to detail quickly set him apart as a trusted team member.

Cameron’s dedication, calm demeanour, and strong knowledge base made him a natural fit for the role of Animal Care Supervisor. He continues to lead by example, ensuring high standards of care and helping foster a safe, supportive environment for both pets and staff.

Although Cameron doesn’t currently have any pets of his own at home, he pours his heart into treating every animal in our care as if they were his own, offering them all the love, attention, and respect they deserve.

Rosie Wells

Rosie began her journey with Parker Pet Care in 2024 as a co-op student through the Sheridan Animal Care program. From day one, her compassion for the animals, strong work ethic, and upbeat attitude stood out.

Combining the knowledge gained from her studies with her natural leadership skills, Rosie quickly transitioned into the role of Animal Care Supervisor, a position in which she continues to thrive. She brings warmth, reliability, and a deep sense of responsibility to every shift, ensuring that both pets and team members feel supported.

At home, Rosie enjoys spending time with her cat Floyd and her dog Henny, who keep her on her toes and remind her daily why she loves the work she does.

Rianna Novielli

Rianna joined the Parker Pet Care team in 2022 and has since grown into a leadership role as an Animal Care Supervisor and, more recently, a Dog Trainer.

Known for her compassionate approach and consistently positive attitude, Rianna is deeply committed to the wellbeing of the animals in her care.

She has a strong aptitude for reading canine body language, a skill she uses not only to support the dogs but also to mentor and guide new team members.

Rianna is currently continuing her education and is working toward writing the CPDT-KA (Certified Professional Dog Trainer – Knowledge Assessed) exam in late 2025.
At home, Rianna enjoys life with her beloved Labrador, Malibu.