Preparing For Your Pet’s Stay

What To Bring

Here is a list of items that you will be required to bring for your pet’s upcoming reservation:

Food & Treats

Please bring your pet’s regular diet from home.

Dry food/Canned Food: You are welcome to bring these diets in their original packaging, sealed container or zip-locked bag.

Raw/Refrigerated Diets: We kindly ask that these diets are portioned and packed in individual meals so that we may thaw and serve appropriately.

Medications & Supplements

Please bring any medications or supplements that your pet is taking at home.

We require written instructions prior to or at check in for all medications.

Medication Fees:

Oral Meds: $4/administration
Topical Meds: $5/administration
Injectable Meds: $8/administration

Accessories

We are fully equipped to provide all essential bedding and toys to ensure your pet’s comfort during their stay with us.

If you’d prefer to bring a familiar item from home to help your pet feel more at ease, we welcome you to include one small comfort item, such as a t-shirt or sock with a familiar scent. We’ll be happy to accommodate it as part of your pet’s comfort routine

Please refrain from bringing items of high monetary value or items that are cherished by your pet. Though we strive to return all items that are brought in, there are occasions where items can get misplaced or damaged.

Cats

Please feel free to bring any items from home that you think would help your cat settle in to a new environment. We are happy to accept all of the following items, litter, litter box, food dishes, water fountain, bedding, scratching posts, toys & treats.

Communication

Updates About Your Pet

Clients are welcome to call or email anytime to inquire about their pet to receive a verbal update from our Client Care team members.

All pets (staying 2 nights or more) will receive 1 photo update per stay. For reservations that exceed 10 nights, clients will receive 1 photo update per week.

Clients that wish to purchase additional or more frequent photo updates are welcome to add these to their pet’s reservation. Additional photo updates are $7.95/update.

Requirements

Vaccinations

Please ensure that our offices have the most current copy of your pet’s vaccination documents listed on file prior to arriving for your pet’s reservation. All pets are required to have current vaccinations before entry into our facilities.

If the vaccination expiry dates are due, please send us an updated copy of the vaccine certificate to or .

For Dogs: the required vaccinations are DHPP, Bordetella, Rabies
For Cats: the required vaccinations are FVRCP and Rabies

NEW: We are now required to retain a copy of your pets official Rabies certificate. Please feel free to email a copy of this document to our offices.
Rabies vaccinations are now required by law at 3 months (12 weeks) of age for both puppies and kittens.

Requirements

Health Status

We require all pets to be free of contagious illness prior to entry into our facilities. We also require that pets are able to eat, drink, eliminate independently and have some mobility to get up to access food/water as well as move away from their sleeping quarters to eliminate.

If your pet has recently had a medical procedure, please speak to one of our Client Care team members to ensure that we will be able to accommodate your pets needs under our routine.

At this time, we are not able to accept any pets with active sutures intact, broken bones, those who are newly recovering from soft tissue injuries or those who have had surgery within the last 10 days.

Bordetella Notice

Summer/Christmas/March Break is a period of increased risk for the transmission of Bordetella (kennel cough). Although Parker Pet Care requires this vaccination for its guests, we cannot eliminate the risk of dogs contracting Bordetella as dogs can transmit the illness without showing symptoms themselves. Over the last decade the Bordetella vaccine seems to be less effective in preventing infection completely and now often functions to reduce the duration and severity of symptoms. Dogs with experienced immune symptoms through regular exposure to other dogs are the least likely to develop symptoms.

Ongoing Facility Enhancements

See Our Facilities

Over the past five years, we have taken significant steps to further reduce the risk of airborne transmission:

North York Location: 2/3 of the dog accommodations have been converted to solid glass and fibre glass. Renovations for these enclosures expected to be completed by Spring 2026.

West Hill: 1/3 of the dog accommodations have been converted to solid glass and fibre glass. Renovations for these enclosures expected to be completed by Spring 2026.

If you have questions or concerns about Bordetella prior to your dog’s stay, please give us a call, or send us an email. Bordetella is often considered “the dog version of a human cold”, and dogs generally recover on their own in a few days.

If you are concerned about the risk for your dog, please give us a call and we would be happy to discuss the matter with you and be transparent with what information we have regarding Bordetella in the broader community at the present time.

Feline Upper Respiratory Infections

At Parker Pet Care, we prioritize the health and well-being of every feline guest. During high-traffic boarding periods (Summer, Christmas, and March Break) there is an increased risk for the transmission of upper respiratory infections (URIs) in cats.

While we require all feline guests to be current with vaccinations that protect against the most common viruses responsible for URIs, it is important to note that no vaccine can offer complete protection. Cats may develop symptoms due to stress-induced immune suppression from being in a new environment, or they may be asymptomatic carriers of the virus themselves.

Ongoing Facility Enhancements
Over the past five years, we have taken significant steps to further reduce the risk of airborne transmission:

Acrylic Panel Door Upgrades: We have installed solid acrylic doors on our cat enclosures, which significantly limit the spread of pathogens through respiratory droplets (such as sneezing).
UV Air purification systems installed to aid in the reduction elimination of airborne pathogens such as bacteria, viruses and mold.
West Hill Location: All upgrades are complete.
North York Location: UV purification system installed. Cattery acrylic door enhancements are currently underway and are expected to be completed by September 2025.

See Updated Facilities

Health & Support Information
Upper respiratory infections are relatively common among cats, particularly in communal environments. If your cat is eating, drinking, and eliminating normally, symptoms typically resolve within a few days with basic supportive care—similar to how humans recover from a cold.

Should you have any questions or concerns about upper respiratory illness prior to your cat’s stay, please don’t hesitate to contact us by phone or email. Our team is happy to assist you.