Head Office Team
Carol Parker
President
Carol is a lifelong advocate for excellence in animal care and a driving force behind Parker Pet Care’s continued growth and success. Her journey began humbly as a part-time student while attending high school, and today she proudly serves as President and Owner of the family-owned company, now spanning three generations and over 80 years of trusted service in Toronto.
With deep roots in the organization and an unwavering commitment to its values, Carol has led Parker Pet Care through decades of innovation, transformation, and leadership within the animal care industry. Her vision has shaped the company’s role as a pioneer in pet care services, while upholding the highest standards of professionalism, safety, and compassion for animals.
Carol brings to the table an entrepreneurial focus, sharpened over the years through close collaboration with leading business professionals across a variety of sectors. Her strategic approach to leadership reflects a blend of operational expertise and an enduring love for animals, qualities that continue to define Parker Pet Care’s outstanding reputation in the Greater Toronto Area, across both locations.
With decades of experience and a wealth of institutional knowledge, Carol now serves in a legacy leadership capacity, offering strategic guidance and mentorship to the next generation of leaders. She is proud to continue building on the strong foundation established by her late husband and their eldest son, Jamie Jr. Today, she works closely with her youngest son Andrew, who plays an integral role in the business and shares her deep commitment to exceptional service and the well-being of all animals in their care. While no longer involved in the daily operations, Carol remains an active presence in shaping the company’s vision and values.
Outside of her professional responsibilities, Carol enjoys exploring new destinations and cultures through travel. She is also passionate about health and wellness, maintaining a disciplined daily routine that includes both cardiovascular and strength training. Carol is a proud grandmother to the next generation of “Parkers”, Madison, Connor, Elliot, and Annabelle, who bring her great joy and inspiration. At home, she finds joy in the companionship of her miniature dachshund, Sophie, and her cat, Raisin.
Andrew Parker
Executive Director
Andrew has been immersed in the world of Parker Pet Care for as long as he can remember. From a young age, he was hands-on in the business, assisting in the cattery and helping transfer dogs from the front office to the animal care facility, experiences that laid the foundation for his deep connection to the company.
After earning a degree in Psychology from Queen’s University, Andrew spent several years working with at-risk youth in Kingston and Toronto. In 2007, he returned to Parker Pet Care to support his parents and to facilitate their transition into retirement.
Andrew’s entrepreneurial mindset and forward-thinking approach have been instrumental in shaping the evolution of the business. In recent years, he has taken on a more active role in overseeing operations at the West Hill branch, while also contributing significantly to financial planning and long-term strategic development alongside his mother at the head office level.
Andrew shares his life with his beloved long-haired Dachshund, Jules, his wife Maureen, and their two children, Elliot and Annabelle.
Alana Arcia, RVT, CPACM
Managing Director
Alana’s journey with Parker Pet Care began at the remarkable age of 15. While still in high school, she worked part-time across several departments, including animal care, the front office, and grooming. After graduating, Alana pursued post-secondary education and gained additional experience working in veterinary clinics throughout the Greater Toronto Area. She returned to Parker Pet Care in 2011, bringing with her a strong foundation of clinical knowledge and hands-on experience.
Since her return, Alana has played an integral role in elevating the standards of care at Parker Pet Care. Drawing from her diverse background and formal training, she has contributed significantly to the development and refinement of staff protocols, procedures, and operational policies. Her passion for leadership and team development has made her a key figure in ensuring the highest quality of care for both animals and staff alike.
While Alana occasionally works in the front offices at both locations, she primarily collaborates with the management team to strengthen operations, drive innovation, and uphold excellence across all areas of the business.
In 2022, Alana graduated from Sheridan College and successfully completed the Veterinary Technician National Examination (VTNE) to become a Registered Veterinary Technician (RVT). That same year, she achieved the prestigious CPACM (Certified Professional Animal Care Manager) designation—an elite credential held by only two other professionals in the industry.
Alana shares her life with her husband Rick, their three children, and their two beloved Chihuahuas, Scooby and Rocco.
Susan Houston-Parker
Director of Finance and Admin
Susan has been a dedicated member of the Parker Pet Care team since 2006. While she initially spent some time in our front office, her strong background in financial management quickly led her to a more fitting and impactful role within our accounting department. Her keen attention to detail and organizational skills have made her an essential part of our financial operations.
In recent years, Susan has expanded her responsibilities to include a leadership role in Human Resources across both our West Hill and North York locations. She plays a vital part in supporting staff well-being, fostering a respectful and inclusive workplace culture, and ensuring compliance with business, employment, and health and safety standards.
Outside of work, Susan enjoys spending time with her beloved long-haired Dachshund, Lily, and is a proud mother to her two children, Madison ( her new son in law, Matt) and Connor.
Fernando Freitas
Director of Facilities
Fernando has been a valued member of the Parker Pet Care team since 2018. He began his journey with us as a high school co-op student and was quickly welcomed onto the animal care team due to his strong work ethic and natural affinity for the role.
In 2022, Fernando expanded his professional skills by enrolling in the Electrical Techniques program at Humber College. Following graduation, he spent two years gaining hands-on experience in the trades and construction industry. This diverse background has proven instrumental upon his return to Parker Pet Care, where he has played a key role in revitalizing both our West Hill and North York locations. His work has significantly contributed to the modernization and enhancement of our indoor and outdoor spaces, directly impacting the comfort and care of our four-legged guests.
Fernando’s commitment to quality craftsmanship, attention to detail, and passion for improving pet care environments make him an ideal leader for our Facilities Department. His thoughtful approach ensures our spaces are not only functional but welcoming and safe for every pet in our care.
Though he doesn’t have pets of his own, Fernando is a proud and devoted “uncle” to his sister’s Golden Retriever, Toby.
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