Meet Our Team
North York Location
North York Management
We offer a range of exceptional services designed to shape your vision and create unique experiences that stand out.
Alana Arcia, RVT, CPACM
Managing Director- Branch Manager
Alana’s journey with Parker Pet Care began at the remarkable age of 15. While still in high school, she worked part-time across several departments, including animal care, the front office, and grooming. After graduating, Alana pursued post-secondary education and gained additional experience working in veterinary clinics throughout the Greater Toronto Area. She returned to Parker Pet Care in 2011, bringing with her a strong foundation of clinical knowledge and hands-on experience.
Since her return, Alana has played an integral role in elevating the standards of care at Parker Pet Care. Drawing from her diverse background and formal training, she has contributed significantly to the development and refinement of staff protocols, procedures, and operational policies. Her passion for leadership and team development has made her a key figure in ensuring the highest quality of care for both animals and staff alike.
While Alana occasionally works in the front offices at both locations, she primarily collaborates with the management team to strengthen operations, drive innovation, and uphold excellence across all areas of the business.
In 2022, Alana graduated from Sheridan College and successfully completed the Veterinary Technician National Examination (VTNE) to become a Registered Veterinary Technician (RVT). That same year, she achieved the prestigious CPACM (Certified Professional Animal Care Manager) designation—an elite credential held by only two other professionals in the industry.
Alana shares her life with her husband Rick, their three children, and their two beloved Chihuahuas, Scooby and Rocco.
Kelsey Agnew, ABCDT, VT, CPACP
Assistant Branch Manager
Kelsey has been a dedicated member of the Parker Pet Care team since 2018. She began her journey in the animal care building, where her commitment, compassion, and leadership qualities quickly set her apart. Over the years, she advanced into a supervisory role and ultimately became our Director of Animal Care.
More recently, Kelsey has embraced an expanded role as Assistant Branch Manager, where she now helps oversee broader management responsibilities across the branch. Her leadership is defined by her strong moral compass, deep dedication to animal welfare and rescue, and a delightfully sarcastic sense of humor that brings a spark to every day. Kelsey is a professional dog trainer assuming the title of ABCDT (Animal Behaviour College Dog Trainer) as well as a Veterinary Technician (VT) through finishing her program at Sheridan College in April 2025. She plans to write the VTNE in November 2025 to assume her title as an RVT (Registered Veterinary Technician).
Outside of work, Kelsey shares her life with her fiancé Anthony, their rescue dog Rina, and their rescue cat Pippin. Her home, like her career, reflects her unwavering commitment to giving animals the care and love they deserve.
Jessica Lee, CPACP
Director or Employee Engagement
Jessica has been an integral part of Parker Pet Care since 2012. She began her journey as an Animal Care team member, quickly standing out for her dedication & attention to detail. Her strengths in guiding new team members and ensuring high standards in staff training led to her promotion to Supervisor, and later to her current role as Director of Employee Engagement.
In her role, Jessica is deeply involved in shaping a positive and supportive workplace culture. Her passion for thorough and effective onboarding, combined with her deep understanding of Parker Pet Care’s values, makes her a trusted mentor for staff and a cornerstone of the employee experience. Jessica has also passed the PACCC (Professional Animal Care Certification Council) Provider Exam which earned her the title CPACP (Certified Professional Animal Care Provider).
Jessica is an animal lover through and through. She is committed to ensuring every pet in Parker’s care feels safe, loved, and truly at home. Outside of work, Jessica shares her life with her fiancé Ryan, her beloved rescue dog Diego, and her four cats: Meg, Crusty, and two more feline companions who keep her on her toes.
Client Care Team
We offer a range of exceptional services designed to shape your vision and create unique experiences that stand out.
Chelsea Wilcott
Chelsea became a valued member of the Parker Pet Care team in 2022, joining our front office with a strong background in animal care and a longstanding connection to our North York location as a former client. Her familiarity with our services and her genuine love for animals made her an immediate asset to our team.
In addition to her role at Parker Pet Care, Chelsea works full-time as a Registered Nurse in a hospital setting. She continues to contribute on a part-time basis, bringing her professionalism, compassion, and dedication to every interaction with our clients and their pets.
Outside of work, Chelsea enjoys life with her partner, Brandon, and their two beloved dogs: Abby, a spirited Corgi, and Oliver, a lively Miniature Australian Shepherd.
Milenija Mitic
Milenija joined Parker Pet Care in 2021, starting her journey as a dedicated member of our animal care team. During her time working in the lodge, she developed a strong foundation in animal handling, behaviour assessment, husbandry, and industry-standard care practices. Her attention to detail and deep commitment to animal welfare quickly stood out.
As her career evolved, Milenija discovered a genuine passion for client service, leading to a successful transition into a front office role. Her unique blend of hands-on animal care experience and her warm, engaging personality enables her to support both clients and their pets with empathy and professionalism. Whether assisting with bookings or providing reassurance to pet parents, Milenija is committed to creating a welcoming and supportive environment.
Affectionately known as “Mila” by colleagues and clients alike, she is often found in the office with a bright smile and contagious laughter. Outside of work, Mila devotes her time to caring for the nine rescue cats she has lovingly brought into her home.
Brianna Lee
Brianna began her journey with Parker Pet Care in 2017 as a high school student, working part-time and throughout school breaks. From the very beginning, she demonstrated a deep commitment to animal care and a strong desire to grow as an advocate for pet well-being.
Following her graduation, Brianna quickly emerged as a natural leader, earning a promotion to a supervisory role. Her attention to detail, adherence to protocols, and consistent work ethic made her an ideal fit to serve as our Health and Safety Certified Member, helping to ensure a safe and supportive environment for both staff and animals.
In recent years, Brianna has expanded her role by joining the front office team, where she focuses on enhancing the client experience and building meaningful connections with pet owners. Known affectionately by the team as our “resident doggy swim instructor,” Brianna can often be found by the pool during the summer months, helping pets stay cool and have fun in the water.
In addition to her hands-on roles, Brianna is also a talented photographer and videographer. She plays an active part in creating engaging social media content that captures the heart of what we do at Parker Pet Care.
Outside of work, Brianna shares her life with her partner Alex and their beloved Pomeranian-Husky mix, Mikey.
Melanie Talik
Melanie joined the Parker Pet Care team in 2024, bringing with her valuable experience from her previous role helping to manage a local Pet Valu location. Her calm, kind-hearted nature and genuine love for animals have made her a welcome addition to our client services team.
Known for her gentle demeanor and compassionate approach, Melanie is dedicated to ensuring both pets and their owners feel cared for and supported throughout their time with us.
Outside of work, Melanie leads an active and well-rounded lifestyle. She enjoys running marathons, going to the gym, exploring new experiences, and sampling different types of coffee. A creative spirit, she also finds joy in journaling and reflecting on her adventures.
Melanie treasures time with her family and shares her home with her beloved rescue dog, Moosey.
Madison Sturman
Madison joined the Parker Pet Care team in 2023, beginning her role in the animal care department. It was immediately evident that she had a natural talent for canine socialization and behaviour management. Her intuitive understanding of dog dynamics quickly made her a key member of the team, particularly in managing group play and ensuring a safe, enriching environment for our canine guests.
Recognized for her keen attention to detail, thoughtful communication, and consistently positive attitude, Madison was soon invited to transition into a client services role. Since then, she has been refining her skills in customer care while upholding the high standards of service and compassion that define Parker Pet Care.
Driven by her passion for canine behaviour, Madison is now pursuing professional certification through the Animal Behaviour College. She is currently completing her practical training hours and is on track to sit for the CPDT-KA (Certified Professional Dog Trainer – Knowledge Assessed) examination in early 2026.
Outside of work, Madison enjoys life with her husband and their loyal German Shepherd, Bandit.
Gia Addentia
Gia joined the Parker Pet Care team in the spring of 2025, bringing with her a positive energy, strong work ethic, and a genuine love for animals. Her attention to detail and commitment to following established protocols have made her a seamless fit within our team.
Currently pursuing her studies in nursing, Gia is supporting our operations during the summer months and may continue on a part-time basis in the fall. Her compassionate nature and dedication to care are evident in both her academic pursuits and her contributions here at Parker Pet Care.
We’re delighted to have Gia as part of our seasonal team and appreciate the warmth and enthusiasm she brings to each shift.
Animal Care Team
Get to Know Our Animal Care Specialists
Mercedes Gomes
Mercedes joined Parker Pet Care in 2015 as an Animal Care team member and quickly distinguished herself through her compassion and attentiveness. Her dedication to the wellbeing of animals and her keen interest in animal behaviour made her a natural fit for a supervisory role, where she continues to inspire and guide her team.
Over the years, Mercedes has played a key role in shaping and enriching our group play, play date, and clubhouse programs. Her insight into canine behaviour and her commitment to providing positive, enriching experiences for every pet have had a lasting impact on our services and the pets in our care.
Mercedes recently experienced the heartbreaking loss of her beloved rescue Chihuahua, Taco, who had been her cherished companion. While she is still healing from this loss, she looks forward to opening her heart and home to a new furry friend in the near future.
Sierra DeSandi
Since joining Parker Pet Care in 2018, Sierra has brought warmth, dedication, and a deep compassion for animals to everything she does. Starting as an Animal Care team member, her natural leadership and unwavering commitment to animal welfare led her to take on a supervisory role, where she continues to support both her team and the pets in our care.
Sierra has a profound connection with rescue animals. Outside of work, she actively volunteers, fundraises, and fosters dogs, playing a hands-on role in giving animals a second chance. Her compassion extends to all creatures great and small—she has a special fondness for little critters like rabbits and mice, and treats every animal with the love and care they deserve.
Sierra shares her life with her husband, Joshua, and their two beloved rescue chihuahua mixes, Johnny and Ralph.
Kay Walsh
Kay joined the Parker Pet Care team in 2022, bringing with them a strong background in animal care and a passion for canine socialization. Initially hired as an Animal Care staff member, Kay quickly demonstrated leadership, professionalism, and a deep understanding of animal behaviour, leading to their promotion into a supervisory role.
With experience from other animal care facilities that specialize in social play, Kay has brought valuable expertise to our team.
They’ve contributed thoughtful recommendations and hands-on support that have helped shape and enhance our Group Play, Play Date, and Clubhouse Programs, ensuring safe, engaging, and enriching experiences for the dogs in our care.
Kay shares their life with their family and looks forward to the day they can welcome a rescue dog into their home.
Alexis Martins
Alexis became part of the Parker Pet Care team in 2022, starting as an Animal Care staff member. Her dedication, strong work ethic, and natural leadership quickly stood out, earning her a promotion to a supervisory role. Alexis completed the Veterinary Assistant Program through Seneca College.
Known for her focus, attention to detail, and compassionate nature, Alexis is deeply committed to the wellbeing of both the animals in our care and the staff she works alongside. She is a strong advocate for creating a safe, supportive, and enriching environment for everyone at Parker Pet Care.
Alexis does not currently have any pets but shares in the joys of treating your pets like family.
Grooming Team
Get to Know Our Animal Care Specialists
Nicole Warren, ABCDT
Director of Grooming
Nicole joined the Parker Pet Care team in 2022, bringing with her a strong foundation in animal care and a deep passion for pet grooming. Nicole graduated from Sheridan College’s Animal Care Program in 2018 and achieved her ABCDT certification in Dog Training through the Animal Behaviour College in 2024.
Since joining our team, Nicole has devoted herself to mastering a wide range of grooming styles, techniques, and breed-specific haircuts. Her commitment to quality over quantity, along with her natural ability to guide and mentor others, made her an ideal fit for her role as Director of Grooming. Nicole is currently taking enhanced grooming classes online, to perfect her techniques.
Nicole shares her life with her Mini Aussiedoodle named Navy.
Aayana Morales
Aayana became a valued member of the Parker Pet Care team in 2022, originally joining as part of our animal care staff. Her passion for animals quickly became evident, and she soon gravitated toward grooming, where her natural talent and enthusiasm shone through. Starting out by assisting with bathing in the grooming department, Aayana’s commitment and curiosity propelled her forward, and the rest, as they say, is history.
Over the past 18 months, Aayana has dedicated herself to developing her skills as a groomer, consistently demonstrating a positive, upbeat attitude. Her cheerful spirit is unmistakable, clients often find her happily grooming while singing and smiling alongside their beloved pets.
Beyond her work at Parker, Aayana is deeply committed to animal welfare. She devotes much of her personal time to rescuing stray cats and kittens, offering them shelter, care, and a second chance at life. Her compassion for animals is truly boundless.
At home, Aayana shares her life with her partner and their two cherished dogs, Gordito and Bambi.
Monet Talvera
Bio coming soon.
Training Team
Get to Know Our Animal Care Specialists
Anayeli Garzon
Ana joined the Parker Pet Care team in 2022, beginning her career as a member of our animal care staff. It wasn’t long before her interest in dog training emerged, along with a natural aptitude for working with animals in a calm, compassionate, and focused manner.
Ana’s patience, composed demeanour, and unwavering dedication to the well-being and success of the animals in her care have made her an invaluable member of our training team. She approaches each training session with empathy and precision, always prioritizing the needs of both pets and their families.
Ana is currently preparing to write the dog trainer exam summer 2025 to earn her title as CPDT-KA (Certified Professional Dog Trainer – Knowledge Assessed).
Outside of work, Ana enjoys spending time with her rescue dog, Remy, and her cat, Luckie both of whom reflect her deep commitment to animal welfare.
Madison Sturman
Madison is currently one of our Client Care Staff in the front office. However, Madison has been studying dog behaviour and is actively working towards her dog training license. Stay tuned to follow Madison’s journey as a dog trainer.
Sierra DeSandi
Sierra is currently one of our Supervisors in the Animal Care building. However, Sierra has been studying dog behaviour and is actively working towards her dog training license. Stay tuned to follow Sierra’s journey as a dog trainer.
Come Visit Us!
Schedule a facility tour